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Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change – for the better. Here, you’ll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.

The role

Crown Sydney have multiple opportunities available to join the team as a Security Officer on a full-time, permanent basis. Reporting to the Security Operations Manager, you’ll be key to ensuring the highest levels of safety and security for our guests, residents, staff and across the property and premises. As well as monitoring all activities across the property, our Security & Surveillance team also provide support to our Food & Beverage, Events, Hotel, Retail and Casino Operations departments.

To be considered for this role, you must have 24/7 availability and be able to commit to 12-hour shifts across a rotating roster that includes weekends, public holidays, and late nights. 

As part of the recruitment process, candidates selected to progress will need to complete relevant Police & Criminal History checks as well as a functional assessment. Successful candidates will also need to attend a compulsory on-boarding and training program run over 2 weeks between Monday – Friday (paid). 

Responsibilities include, but are not limited to:

• Observe and monitor all activity and persons, whilst taking appropriate action to prevent injury, loss or damage
• Dealing with conflict or incidents in a timely, discreet, professional, and confidential manner
• Manage and deal with situations that involve conflict, intoxicated persons or apprehended offenders
• Managing crowd levels, potential safety hazards, alarms, emergency situations and building evacuations
• Adhering to all Crown policies, SOPs, laws, regulations and other legal requirements applicable in relation to powers of search, arrest, use of force, WH&S to maintain a safe and secure site
• Maintaining security and safety via roving and static functions at assigned posts and other areas of the property
• Escorting or transporting valuables including chips, cash, and documents
• Reporting any faults, breaches or incidents as soon as possible, to minimise and prevent harm
• Operating basic security equipment including radios and other tools of trade

About you

• Current 1A NSW Security Licence & First Aid Certificate
• Current or ability to obtain NSW RSA & RCG Competency Card
• Ability to obtain and maintain a NSW Casino Employee Licence
• Demonstrated experience in a similar role (casino / clubs experience will be advantageous)
• Previous Emergency Management and First Aid training is highly regarded
• Strong customer service skills with a passion for delivering elevated customer experiences
• Excellent problem solving, teamwork and collaboration skills
• Proven ability to communicate effectively with various groups of people

What we offer you: 

• Full-time opportunity, based on-site in the luxurious Crown Sydney
• Complimentary meals at our on-site staff restaurant
• Tailored uniform, laundered free on-site for every shift
• Generous discounts across Crown hotels and restaurants
• Access to discounts with various corporate partners across insurance, health, fitness & wellbeing, fashion, banking & finance, technology and more
• Refresher training to maintain knowledge and skills + paid renewals of required licenses

Don’t miss the opportunity to be part of the high performing Security team at Crown Sydney where you can build a long-term career, working alongside an experienced and supportive leadership team within Australia’s most luxurious integrated resort.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.