Are you passionate about providing exceptional customer service while contributing to the smooth functioning of a dynamic team? Multicap is looking for a dedicated administrator with NDIS experience to join us. As a key player in our team, you will play a crucial role in ensuring the seamless day-to-day operations and ongoing delivery of Multicap’s functions.

Key Daily Responsibilities: 

• Front Office Presence: Be the welcoming face and voice of Multicap during office hours. Respond to phone calls and emails with a commitment to high-end customer service for both internal and external customers.
• Administrative Support: Assist the regional staff with general administrative and organizational tasks. Contribute to maintaining and updating processes and procedures, ensuring efficient information management. There will be some managing of travel requirements for the GM and RM.
• Data Entry and Reporting: Undertake routine data entry and generate reports from information systems, showcasing your proficiency in Microsoft Office and Microsoft Office 365, including Word, Excel, and PowerPoint.
• Communication: Assist in preparing, editing, and circulating basic correspondence and communications, demonstrating strong written and verbal communication skills.
• Filing Systems Management: Coordinate electronic and hard copy filing, ensuring a well-organized and accessible filing system. Operate office equipment and manage office supplies.
• Team Collaboration: Work collaboratively with the team, balancing the demands of a busy workplace, meeting deadlines, and maintaining tenacity and attention to detail. 

Benefits: 

• Discounts at literally hundreds of everyday retailers 
• 5% Leave Loading
• Access to full salary packaging, which substantially increases your take home pay 
• We offer career progression, and plenty of training but – way more importantly – we offer a clear and genuine reason for coming to work each day 

What you will have:

• Customer Service Excellence: You will be able to showcase strong customer service skills with a professional approach to managing enquiries.
• Values Alignment: You will demonstrate a positive attitude towards people with disabilities and a commitment to uphold Multicap’s Values and Code of Conduct.
• Adaptability: You will be able to display sound organizational skills and the ability to quickly adopt new skills and proficiencies.
• Tech Proficiency: You will exhibit intermediate computer skills, including a proficient use of Microsoft Office and Microsoft Office 365 and Power BI or similar.
• Experience: You will bring experience in a professional office environment, showing the ability to prioritize competing demands and work both independently and as part of a team.

If you are ready to make a positive impact and thrive in a supportive environment that values diversity and inclusion, apply now to be part of the Multicap family! 

If this sounds like you this is what you will need to get started:

• Demonstrated experience in a similar position working in Administration and ideally in the NDIS space.
• Current VIC Drivers Licence
• Current Working with Children Check or ability to hold one
• NDIS Worker Screening Clearance or ability to obtain
• NDIS Worker Orientation certificate completed. If you need to obtain, login to https://training.ndiscommission.gov.au  

Application Process: 

The position will close on the 21^st of July, but we will be actioning as we go! Apply now, we can’t wait to meet you! 

About Multicap: 

Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland, northern New South Wales, and Victoria.  

We value diversity and encourage applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. 

“Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.”

Blackburn, Victoria, 3130, Australia
Base Pay: $55170.00 – $57021.00 / Year
Employee Type: Full Time
Other Compensation: + Super + Salary Packaging Options