We’re looking for enthusiastic individuals with a knack for technology to become part of our IT Help Desk team.

Your role will be to deliver top-notch technical support to our clients, predominantly through phone and remote access, with occasional on-site visits when needed.

What We Value:

• A background in IT or related qualifications is a plus, but not a necessity.
• Strong interpersonal skills and a keenness to learn.

Why You’ll Love Working Here:

• A supportive and amiable work environment.
• Flexible work arrangements tailored to your lifestyle.

Your Impact:

• Efficiently log calls and initiate case management.
• Skilfully handle first-level support queries.
• Swiftly identify and escalate complex issues to the appropriate teams.

Skills & Experience We’re Looking For:

• A commitment to exceptional customer service.
• Effective communication with non-technical stakeholders.
• Solid grasp of Windows and MS365 ecosystems.
• Understanding of networking principles.
• Familiarity with Microsoft Windows Server operations.
• Knowledge of AD user account management.
• Pursuing or holding Microsoft Certification.