Department of Housing

• Fixed term temporary full-time until 31 January 2025
• $100219 – $108698 (yearly) – $3841.40 – $4166.40 (fortnightly)
• Generous Superannuation

As a Customer Service Manager you will manage functional teams delivering housing intake and assessment, tenancy management and property management.

Principle responsibilities of this role include:

• Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
• Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
• An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
• Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
• Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
• Lead, model and foster professionalism, accountability and ethical behaviour.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
• Possession of a Class C drivers license is mandatory.
• Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.