Who are we?

We are a Global Leader in Customer Service Excellence and provide customer service on behalf of our clients. We work behind the scenes operation representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within. As a part of our team, you will have access to career pathways and ongoing development – putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.

About the Role

As a Customer Service Specialist for our brand new government account, you’ll serve as the primary point of contact, handling inbound and outbound calls with a focus on resolving both routine and intricate customer inquiries. You’ll be part of a newly formed team and expected to provide top-tier customer service while offering guidance and support.

Key Role Details

• Hourly rate of $25.80 + Super + Incentives
• Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)
• Full-time and limited Part-time roles available – PT roles must be available to attend an initial 4-week training period FT and minimum 24 hours per week post training, with availability across all days of the week
• Screening now for September start dates, don’t delay!
• Location: Work from Home!
• Initial equipment collection required
• Successful applicants must be able to collect IT equipment from Adelaide, Albury, Brisbane, Dandenong, Geelong, Gosford, Hobart, Melbourne Newcastle, Sydney, Townsville, and Wollongong.

Who are you?

• Must be an Australian Citizen and at least 18 years of age 
• Must have minimum 25Mbps download and 5Mbps upload for home office
• Passionate about customer service
• Eager to work towards goals and targets
• Confident and capable in using computers and systems
• Existing experience within a contact centre environment – highly desirable!
• Exceptional communication and interpersonal skills

What’s in it for you?

• Rotating roster – No weekend work!
• A diverse and inclusive work environment
• Full time paid training
• Development and career progression opportunities
• Structured support system to help you thrive in a homework environment
• Concentrix calendar events